Portrait of Damola Kenny

Damola Kenny

Customer service · AI brand management · design

Available for work · Remote, worldwide

Hi! I'm Damola Kenny a Customer Service Rep, AI Brand Manager & Graphic Designer working remotely, worldwide (2019 – PRESENT)

I keep customers genuinely cared for, build AI-powered brand systems, and design the assets that make it all look sharp, for tech, e-commerce, and lifestyle startups.

See what I can do Let's Talk

Organizations I've worked with

CVS PharmacySagility HealthUniversity of IbadanAbiodun Foundation CollegeLawleezy Healthcare

{01} — What I do

Three disciplines, one operator

Customer Service Representative

Empathetic frontline support that keeps customers loyal. Ticketing, escalations, billing queries, and retention across chat, email, and phone.

ZendeskCRM platformsTicketingLive chatEmail supportEscalation workflows

AI Brand Manager

Brand voice systems, AI-assisted content pipelines, and persona mapping that keep your brand consistent everywhere it speaks.

ClaudeChatGPTJasperMidjourneyPrompt engineeringBrand voice guides

Graphic Designer

Clean, editorial social assets, slide systems, and marketing graphics designed to sell without shouting.

CanvaPhotoshopMidjourneySlide systemsSocial templatesBrand kits

Also in my toolkit

Data AnalysisSQL · Power BI · Excel
Executive AssistanceNotion · MS Teams · SOP design
Social Media ManagementBuffer · Later · Copywriting
Video EditingCapCut · Premiere Pro

{02} — Selected work

The work speaks for itself

Become a client
CSR Guide — Carousel CoverCarousel
Quick Tricks to Master Public SpeakingCarousel
"Top Quality Leather" Campaign PostDesign
Empathy Is a SkillCarousel
AI Leather Mule AdAI Video
Your Body Language as a CommunicatorCarousel
You're Not a TherapistCarousel
AI Shoe Campaign AdAI Video
Composure Supports Your MessageCarousel
Digital Literacy Programme PromoAI Video
Make Eye ContactCarousel
Digital Literacy CertificateDesign
Birthday Countdown PostSocial
Product Still-Life CompositionDesign
AI Campaign Recreation ReelAI Video
AI ASMR Product ReelAI Video

A cross-section: community and education carousels, brand social posts, campaign design, and AI video. More samples available on request.

{03} — Brands I manage

Communities I run day to day

Account management and graphic design, on an ongoing basis.

@fortifiedminds_foundation Fortified Minds Foundation Account management + graphic design @thespotlighterscommunity The Spotlighters Community Account management + graphic design @theluminatribe The Lumina Tribe Account management + graphic design @nigeriansawake Nigerians Awake Account management + graphic design

{04} — Tools & skills

My working toolbox

Zendesk & CRM

Support desks, ticketing & live chat

90%

Claude · ChatGPT · Jasper

AI brand systems & prompt engineering

85%

Canva

Social assets, slide systems & brand kits

90%

Photoshop & Midjourney

Raster editing & AI-assisted visuals

75%

SQL · Power BI · Excel

Dashboards, reporting & data analysis

70%

CapCut & Premiere Pro

Short-form edits, captions & promo clips

70%
Damola Kenny in a burgundy suit, seated studio portrait

{05} — About

The person behind the systems

I didn't take the traditional path. My education is rooted in scientific research, with a B.Sc. and an M.Sc. in Human Anatomy from Lead City University. That's where I learned to see operations as systems: patterns, precision, and processes that perform under pressure.

That same discipline now shapes how I support global teams, streamline operations, create meaningful customer experiences, and design brands with clarity, purpose, and a human touch. It carried me through frontline support and administrative operations at CVS Pharmacy and Sagility Health, and it still runs through everything I do.

Whether you're looking for a customer support specialist, a virtual assistant, or a creative partner to bring structure and thoughtful execution to your ideas, I'd love to work with you.

B.Sc. Human Anatomy · 4.05/5.00M.Sc. Human Anatomy · 4.08/5.00
Get My CV (PDF)
Candid portrait of Damola Kenny away from her desk

Beyond the work

I'm a curious explorer. I enjoy traveling, discovering new places, trying good food, watching a good classic series, and spending quality time with friends and family.

I'm also a Christian, and I enjoy volunteering through medical, technology, and faith-based outreach initiatives, because I believe meaningful work should leave a lasting impact.

TravelGood foodClassic seriesFaithMedical outreachTech outreach

{06} — Process

How we'd work together

  1. Discovery Call

    We talk goals, scope, and fit. Book via the contact form or email.

    /1 call/

  2. Audit & Proposal

    I review your current support, brand, and content setup, then send a clear plan with scope and timeline.

    /3–5 days/

  3. Build & Iterate

    I execute with weekly check-ins and transparent reporting. You always know what's shipping.

    /weekly check-ins/

  4. Handover & Support

    Documentation and SOPs so your team can run it, with ongoing support if you want it.

    /full docs/
<24hmax response time
5+years of experience
100%documented handovers

{07} — Packages & rates

Clear scope, clear price

Digital Design & Content Creation

Starting from$250/month

  • Social media graphics
  • Carousel designs
  • Brand visuals
  • Presentation designs
Start this package

AI Prompt Engineering & Content Automation

Starting from$300/project

  • AI video prompt creation
  • Story development
  • Content strategy
  • AI workflow optimization
Start this package

Data Analytics & Business Intelligence

Starting from$400/project

  • Data cleaning and preparation
  • Power BI dashboards
  • Data analysis
  • Business insights and reports
Start this package

Virtual Assistant Services

Starting from$400/month

  • Research support
  • Administrative assistance
  • Documentation
  • Scheduling and coordination
Start this package

Customer Experience & Support

Starting from$500/month

  • Customer inquiries and issue resolution
  • Email and chat support
  • CRM management
  • Customer experience reports
Start this package

Something else?

Custom packages are available based on project scope, workload, and business needs.

Tell me what you need

{08} — Experience

Where I've worked

  • Oct 2024 – Jul 2025
    Customer Service RepresentativeCVS Pharmacy · Remote
  • Jan 2023 – Jun 2024
    Healthcare RepresentativeSagility Health · Remote
  • Nov 2022 – Dec 2023
    Tutor & Content DesignerAbiodun Foundation College
  • Feb 2019 – Sep 2022
    Locum Pharmacist & Operations SupportLawleezy Healthcare Pharmacy
  • Jun 2021 – Dec 2021
    Laboratory Attendant & Data AnalystHuman Anatomy Dept., University of Ibadan

Certifications

  • Jun 2026
    Certificate of CompletionTS Academy · Phoenix Cohort
  • Dec 2025
    Data Analysis CourseCirvee · American Council of Training and Development (ACTD)
  • Nov 2024
    Soft Skills TrainingJobberman Nigeria · Mastercard Foundation Young Africa Works
  • Jan 2024
    Certificate of National ServiceNational Youth Service Corps (NYSC)
  • Sep 2022
    Outstanding Service to the University CommunityPro-Chancellor's Community Service Certificate · Lead City University
  • Aug 2022
    Community Development Service (Vice President)New Horizons Computer Learning Centers
  • Jul 2021
    Microsoft Office Word, Excel & PowerPoint 2016New Horizons Computer Learning Centers
  • Apr 2021
    Professionalism in the WorkplaceLiprorich Consulting Limited · Apex of Career

{09} — Testimonials

Don't take my word for it

* Take theirs

5.0/ 5

"Damola Kenny turned our support inbox from a fire drill into a system. Response times dropped and customers noticed."

Operations Lead, healthcare services
5.0/ 5

"The brand voice prompts she built write like our best copywriter on their best day."

Founder, e-commerce startup
5.0/ 5

"Clean, consistent design work delivered faster than agencies we'd paid triple for."

Marketing Manager, SaaS
5.0/ 5

"She documents everything. Handovers that used to take weeks now take a call."

CEO, creative agency

{10} — FAQ

Got questions?

01/Do you work across time zones?

Yes, I work fully remote with clients worldwide. I overlap comfortably with US and EU business hours and communicate async-first the rest of the time.

02/What are your core services?

Five packages: Customer Experience & Support, AI Prompt Engineering & Content Automation, Data Analytics & Business Intelligence, Digital Design & Content Creation, and Virtual Assistant Services. See the Packages & Rates section for what each one includes.

03/What do you charge?

Every package has a published starting rate, quoted in both USD and NGN, in the Packages & Rates section. Those are starting points: the final figure depends on scope, workload, and business needs, and custom packages are always available.

04/What tools do you use daily?

Zendesk and CRM platforms for support; Claude, ChatGPT, Jasper, and Midjourney for AI brand work; Canva and Photoshop for design; SQL, Power BI, and Excel for data; Notion, MS Teams, Buffer, and Later for operations.

05/How do we start working together?

Four steps: a discovery call, an audit and proposal, build-and-iterate with weekly check-ins, then handover with full documentation. See the process section above.

06/Can I see samples of your work?

Yes. The Selected Work gallery above shows samples by category, all viewable right here on the site. More available on request.

07/How quickly do you respond?

Within 24 hours, usually much faster.

08/Which industries have you worked in?

Healthcare and pharmacy retail, education, and tech and e-commerce startups.

09/Are you open to full-time roles?

Yes, I'm open to full-time remote roles as well as contract and project engagements.

{11} — Contact

Not sure what you need? Let's have a chat

Tell me where it hurts: support, brand, or design. I'll tell you honestly what would help, and I reply within 24 hours.

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